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Getting the best shot
takes more than just
having the right camera.

Getting the best out of each image sometimes takes more than what can just be done with your camera. Because we understand that great images start at capture, Richmond Pro Lab provides the tools you need to not only take great photographs, but make those images profitable.

Resources: Support

Richmond Pro Lab provides free support in the ways most convenient to you. Whether you prefer email, telephone, or our Remote Assistance tool, we're happy to help you troubleshoot issues.

Phone & Email Support

Richmond Professional Lab offers support at no charge to our customers. Our highly trained staff can assist with your software & other workflow issues.

Local: 804.648.0515 ext.105
Toll Free: 800.262.0515 ext.105
Hours of Operation: Monday through Friday, 8:30am - 5:30 EST

Email Customer Support - info@rcprolab.com

Screen Sharing (a.k.a. "Remoting In")

Do you need a quick solution to a technical problem? This live remote-assistance tool allows a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

  • 1) Call (800) 262-0515 ext. 105 to speak with Customer Support.
  • 2) You will be given a 9-digit code.
  • 3) Visit fastsupport.com, and use the code to begin.

Please note: you must be a Richmond Pro Lab account holder to utilze this service.


Categories

Color ManagementProfiles and more to help you get accurate color reproduction with your imagery.
Shipping InformationFor information regarding UPS rates, estimates on weights, and other shipping info.
TemplatesAccess an extensive library of graphic, cutting, and sizing templates.
SupportChoose the method of technical support that's most convenient for you.
Tutorial VideosIn-depth videos demonstrate how to get the most from your ordering software.
Software DownloadsDownload free ordering/editing software that best suits your needs.